CONSULTING SERVICES FOR THE 2021 BCDA STAKEHOLDER SATISFACTION STUDY

Type

Consultancy

Status

Awarded

06/07/2021

REQUEST FOR PROPOSAL
For the Selection of a Consultant
for the 2021 BCDA STAKEHOLDER SATISFACTION STUDY

The Bases Conversion and Development Authority (BCDA) is a government corporation mandated to transform former military bases and properties into premier centers of economic growth. Its major stakeholder is the Armed Forces of the Philippines (AFP), and 14 other government beneficiaries prescribed by its charter, Republic Act 7227.

BCDA acknowledges the importance of stakeholder satisfaction as it pursues its mandate of development. By measuring stakeholders’ feedback toward its programs and services, BCDA has the basis for necessitating improvements in its operations.

In view of this, BCDA will procure and engage a Consultant that will conduct the BCDA 2021 Stakeholder Study, a project which entails scholarly research on the satisfaction level of stakeholders towards BCDA’s programs and projects; and on public awareness, and perception on BCDA’s corporate reputation and image.

It is imperative that the BCDA 2021 Stakeholder Study be conducted by an independent third party research firm as guided by the “Standard Guidelines of the GCG on the Conduct of the Customer Satisfaction Survey of the GOCCS under the jurisdiction of the GCG,” the Performance Evaluation System Guidebook of the Governance Commission on Government-Owned and -Controlled Corporations (GCG), Additional Guidelines in the Conduct of the Customer Satisfaction Survey (CSS) for 2020 in the GOCC Sector, ISO 9001:2015 Standards, and the Terms of Reference for the 2021 BCDA Stakeholder Satisfaction Study.

The Consultant shall have the following minimum qualifications:

The CONSULTANT must strictly be a reputable research and/or communications firm which has been in operations for at least two (2) years. In the case of joint ventures, the lead consulting firm should have at least two (2) years of business operation.

The research team must be composed of the following four (4) key members: OVERALL PROJECT MANAGER, RESEARCH EXECUTIVE, DATA PROCESSING MANAGER AND FIELD MANAGER.

The identified members of the proposed research team must have at least three (3) years experience in communications research as related to his/her function in the team.

The identified members of the proposed research team must have handled at least three (3) research projects which are similar in nature to the requirement (e.g. evaluative research, survey, stakeholder relations studies, etc.) in a capacity related to his/her function in the team.

The CONSULTANT must provide the necessary manpower support for the conduct of the BCDA 2021 Stakeholder Satisfaction Study, as required in the GCG guideline.

The CONSULTANT must be registered online with the Philippine Government Electronic Procurement System (http://www.philgeps.gov.ph) as a legitimate service provider for government requirements. The CONSULTANT is mandated to register with the PhilGEPS and provide a PhilGEPS Registration number as a condition for award of the contract.

The CONSULTANT shall be assessed based on the most favorable compliance with the criteria.

The CONSULTANT to be hired shall be responsible for the following:

The CONSULTANT shall perform research, data gathering, data processing, analysis and assessment for the BCDA 2021 Stakeholder Satisfaction Study, in accordance to the Guidebook for GOCCs Enhanced Standard Methodology for the Conduct of the Customer Satisfaction Survey (Starting 2020) and the Classifications of GOCCs According to Survey Methodology (Starting 2020), and Additional Guidelines in the Conduct of the Customer Satisfaction Survey (CSS) for 2020 in the GOCC Sector, which forms part of the Terms of Reference (TOR).

The CONSULTANT shall perform data collection and data processing necessary for the BCDA 2021 Stakeholder Satisfaction Study based on the Guidebook for GOCCs Enhanced Standard Methodology for the Conduct of the Customer Satisfaction Survey (Starting 2020), the Classifications of GOCCs According to Survey Methodology (Starting 2020) and the GCG-transmitted survey questionnaires for the Conduct of Customer Satisfaction Survey as attached, as part of the TOR.

The CONSULTANT shall perform data analysis and provide recommendations for consideration of top management in pursuing its plans and programs for stakeholders—guided by GCG Guidelines and the ISO 9001: 2015 standards.

The CONSULTANT shall prepare, present and submit to BCDA top management the BCDA Stakeholder Satisfaction Study with supporting comprehensive reports, based on GCG guidelines and BCDA requirements.
The CONSULTANT shall conduct a two-part study to give an overall picture of stakeholder satisfaction rating and feedback from BCDA’s various stakeholders apart from those identified by GCG.

The CONSULTANT shall adhere to agreed timelines.

The CONSULTANT shall shoulder the compensation of the project team and support staff that will be engaged for the conduct of the Study, as well as the expenses for meals, transportation, and additional accommodation, if in case the BCDA staff house is unavailable on required dates.

The BCDA shall draw up a list of consultants from those who have submitted their Letter of Intent, Technical Proposal and Financial Proposal, in accordance with the provisions of the revised Implementing Rules and Regulations (IRR) of Republic Act 9184 (R.A. 9184).
The CONSULTANT shall be evaluated based on the Quality Cost Based Evaluation (QCBE) procedure wherein the Technical and Financial Proposal are given weights of 85% and 15%, respectively. The QCBE procedure is described under Section 33.2.1b of Republic Act 9184 and its 2016 Implementing Rules and Regulations.

The criteria and rating system for the selection of the winning consultant are as follows:

Evaluation Criteria	Weight	Minimum Technical Score
Technical Proposal	85%	70%
Applicable Years of Experience of the Consultant/Firm (20%)	20%
Similar projects completed (20%)	20%
Qualification of personnel who shall be assigned to the project (20%)	20%
Research Design (40%)	40%
Financial Proposal	15%
TOTAL SCORE	100%

The Minimum Technical Score of 70% should be met.

10. The CONSULTANT is also required to submit the following documents to be used by BCDA as bases for the technical evaluation.

Technical Proposal:

The CONSULTANT is required to submit the following documents described in Annex H of the Revised IRR of RA 9184 under “Appendix A: Documentary Requirement of Alternative Methods of Procurement as bases for technical evaluation by BCDA.

Annex A: Valid and current Mayor’s Permit (city or municipal)/ Municipal License, where the principal place of business of the prospective bidder is located.

Annex B: Valid Tax Clearance

Annex C: PhilGEPS Registration Number

Annex D: Company Profile

Annex E: List of similar ongoing and completed projects of the firm
from June 4, 2019 to present (Technical Proposal Form 1)

Annex F: CV of Consultant’s Assigned Key Team Members

Each CV should show the length of experience and a list of ongoing and completed projects handled from June 4, 2019 until the present (Technical Proposal Form 2)

Annex G: Research Design & Methodology
1) Research context
2) Researcher’s Roles
3) Methodology,
4) Sampling Strategy
5) Data collection,
6) Data Processing & Analysis
7) Timeline

Annex H: Omnibus Sworn Statement (Technical Proposal Form 3)

Annex I: 2020 Income/Business Tax Return

11. The CONSULTANT is also required to submit the Financial Proposal in a separate sealed envelope together with the above-mentioned requirements/documents. The financial proposals shall not exceed the approved budget for the contract and shall be deemed to include the cost of all taxes, duties, fees, levies and other charges imposed under applicable laws. Only the financial proposals of the consultants who meet the minimum technical score of 70% will be opened.

This contract shall be effective for six (6) months from the date stated in the Notice to Proceed with an approved budget of the Contract of Eight Hundred Thousand Pesos Only (Php800,000.00), inclusive of applicable taxes and fees. The CONSULTANT will be paid in full upon submission to and acceptance by BCDA of a final report on the BCDA 2021 Stakeholder Study as indicated in Section V. of the Terms of Reference. Bids received in excess of the ABC shall be automatically rejected.

13. The BCDA invites interested consultants to participate in the procurement process and submit their Letter of Intent; Technical Proposal composed of the afore-cited Annexes A to H, and the Financial Proposal by hand or through email on or before 21 June 2021, Monday, 12:00 nn.

14. The Letter of Intent, the Technical and Financial Proposals shall be submitted by hand to the address below:

LEILANI BARLONGAY-MACASAET

Vice President, Public Affairs Department
Bases Conversion and Development Authority
2^nd Floor, Bonifacio Technology Center
31^st Street corner 2nd Avenue
Bonifacio Global City, Taguig City 1634

Submissions made online will also be accepted. The Letter of Intent, the Technical and Financial Proposals shall be submitted to Ms. Maricar Villamil at email address: msvillamil@bcda.gov.ph.